Terms and Conditions

PERSONAL INFORMATION & CONTENTS

1. The shipper warrants that all information is complete, true and correct, especially the name, business name,
   address, and contact number of the shipper and consignee.


2. The shipper or authorized representative warrants that he/she is of legal age and has full legal capacity
   to enter into this contract at the time of the transaction.


3. The shipper or authorized representative warrants that the consignee is of legal age and has full legal
   capacity to transact and receive the shipped package or parcel.


4. The shipper or authorized representative warrants that the declared contents and value of the shipment are
   complete, true and correct.


5. The shipper or authorized representative warrants that all letters, documents, or papers of whatever nature which
   are being sent are of no commercial value.


6. The shipper or authorized representative warrants that any consequences resulting from any inaccuracy in the
   information mentioned above shall be borne by the shipper.



VLI RIGHTS

7. VLI has the right, but not the obligation, to open and inspect the shipment in the presence of the shipper or
   authorized representative at any time prior to its acceptance for carriage to verify its contents.


8. If the shipper or authorized representative disapproves or disallows the opening and/or inspection for whatever
   reason, VLI has the right to refuse acceptance of the package or parcel.



RESTRICTED ITEMS

9. The following items shall not be accepted for carriage by VLI:
   1. All illegal drugs and illegal drug paraphernalia (such as marijuana, cocaine
      or any narcotic or synthetic drug which is strictly prohibited under Philippine laws).
      Any attempt to transport the foregoing through VLI shall immediately be reported to the
      proper authorities;
   2. Those which violate the Intellectual Property Code of the Philippines or R.A. 8293
      (i.e., fake DVDs, VCDs and other imitation products);
   3. Live animals, bugs, endangered or threatened flora and fauna;
   4. Ammunition, firearms and parts, gunpowder, dynamite, firecrackers, or explosives of any kind;
   5. Paint, thinner, varnish, or any hazardous or similar chemicals;
   6. Flammable and poisonous gases, or flammable liquids;
   7. Corrosive substances like car battery, mercury, acids, battery solutions;
   8. All articles and substances of similar nature or otherwise prohibited or requires
      government permit for its transport under Philippine laws.



PACKAGING & LABELING

10. The shipper is responsible for ensuring that the goods are packaged properly in accordance
    with their nature so that it can be carried safely with the usual standard of care in handling.
    1. Large and heavy items or goods need to be placed in boxes and tightly sealed with tape.
    2. Shipment labels have to be clearly displayed on a single surface with the name and
       address of the shipper and consignee clearly indicated thereon.
    3. Packages or parcels above 50 kilos should be placed in a solid container/box/wooden crate.
    4. Fragile items must be packaged with extra cushioning and protection and should be placed
       in a box or solid container. If necessary, fragile items should be bubble wrapped.
    5. Styrofoam containers and plastic containers carrying fish, frozen items, or ice need to
       be placed in a large plastic bag and cannot be loaded for transport if any liquid is leaking.


11. VLI reserves the right to refuse shipment of any package or parcel not in compliance or conformity
    with these terms and conditions, or for reasons of public safety or security.



PERISHABLE, BREAKABLE, & ELECTRONIC ITEMS

12. Perishable items, breakable items, and electronic items should always be disclosed by the shipper before
    weighing the items. VLI Checkers are required to inspect the freshness, sturdiness, and condition of the items
    before accepting the package or parcel and allowing the shipper to proceed to payment.


13. All moist or wet items are required to be in a Styrofoam container, wrapped in plastic, sealed and properly
    labeled with “PERISHABLE” on the container.


14. Fruits, electronics, and dry perishable goods are required to have bubble wrap, plastic wrap, or protective sheet
    to preserve freshness.


15. Sensitive or breakable items should be properly labeled with “FRAGILE” on the container.



TRIP SCHEDULE & DELIVERY TIME

16. VLI will endeavor to exercise its best efforts to make expeditious delivery in accordance with its normal trip schedules.


17. VLI will deliver all items within forty-eight (48) hours upon completion of transaction from the sending terminal.
    Prior to the lapse of the forty-eight (48) hour-period, VLI shall not be liable for any delay.


18. There shall be delay in transportation or delivery of any shipment after the lapse of forty-eight (48) hours referred
    to in paragraph 17, if such delay was without any justifiable reason or cause.


19. However, there is no delay in transportation or delivery of any shipment if it was due to force majeure, such as but not
    limited to natural calamities, war or civil unrest, total lockdown or containment, or any event of similar nature, or any
    mistake or error caused by sender such as misspelled name of consignee, wrong address, or incorrectly filled
    out information.



SPECIAL HANDLING

20. Packages or parcels that need to reach their destination in less than twenty-four (24) hours have to be disclosed to VLI.
    A special handling fee will be charged for expedited delivery.


21. A special handling fee shall also be charged for packages or parcels with a declared value above P5,000.00.



COLLECTION OF SHIPMENTS

22. The consignee or authorized representative shall claim the packages or parcels within thirty-six (36) hours from arrival
    at its final destination. Beyond thirty-six (36) hours, VLI shall charge a Storage Fee of P100/per package or parcel/per day.
    Packages or parcels that remain unclaimed beyond thirty (30) days shall be disposed of by VLI in a manner it sees fit, given
    the particular circumstances or nature of the packages or parcels obtaining at the time.


23. It shall be the duty of the consignee or authorized representative to check the items or goods delivered immediately upon
    receipt, preferably in the presence of VLI representative. The items or goods shall be considered to have been received
    as complete, and in good order and condition if there are no report or notice to the contrary made at the time of such
    receipt and/or inspection.



LIMITATION OF LIABILITY FOR DAMAGES AND LOSSES

24. The liability of VLI for loss or damaged package or parcel is limited only up to the its declared value in the Official
    Receipt, regardless of the actual/declared content, but in no case exceeding P5,000.00.


25. For lost or damage of packages or parcels with no declared value, VLI’s liability is limited to the refund of shipping fee,
    regardless of the actual value.


26. The liability of VLI for delay in delivery is limited only up to the refund of shipping fee.


27. For packages or parcels with a declared value in excess of P5,000.00, the shipper may purchase insurance coverage
    available at all Drop and Go Outlets for added protection against loss or damage.


28. VLI shall not be liable for any consequential, moral, exemplary, special or other indirect losses and damages, however
    arising, whether or not VLI had knowledge that such damages might be incurred, including but not limited to loss of
    income, profits, interest, utility or market share.


29. Glass, china, castings and other goods that are brittle or fragile in nature should be properly labeled and will be carried
    at the shipper’s risk with regard to breakage. VLI will not be responsible for any breakage especially if the shipment was
    closed/sealed when presented to VLI.


30. All damages and impairment suffered by the goods during transit by reason of accident, force majeure, or by virtue of the
    nature and defect of the items shall be for the account and the risk of the shipper.


31. Perishable goods will be sent and carried at the shipper’s risk with regard to spoilage. Goods which are perishable in
    nature will be accepted if it is in good condition and packed and labeled properly. Upon arrival in its destination, VLI
    will hold the goods within twenty-four (24) hours. If the goods are not retrieved within twenty-four (24) hours from
    arrival at its destination, VLI has the right to dispose of the shipment to avoid spoilage and contamination within
    the premises.



CLAIMS PROCEDURE AND VENUE OF ACTION

32. All claims shall be made in writing and strictly within the following periods, otherwise they shall be denied:
    1. Claims for damages shall be made at the time the items or goods are received and inspected by the
       consignee or authorized representative, in accordance with paragraph 23.
    2. Claims for loss shall be made within forty-eight (48) hours from discovery of such loss by the
       consignee or authorized representative.
33. Any court action arising from this contract shall be brought before the proper courts of Caloocan City, to the
    exclusion of all other courts.



NON-WAIVER

34. Failure by VLI to enforce or apply any of the foregoing Drop and Go terms and conditions set forth herein
    shall not constitute a waiver of any such provision/s and does not otherwise impair VLI’s right to subsequently
    enforce such provision/s.



DATA PRIVACY CONSENT

35. The shipper warrants that any personal data provided to VLI for the purpose of allowing it to properly transport
    and deliver the items or goods is accurate and complete and that said data was provided with the shipper’s express
    consent that the data will be treated in accordance with VLI’s data privacy policy as set forth in its website. The
    shipper likewise expressly consents to VLI’s sharing this data with third party business partners for purposes of
    enhancing the Drop and Go service experience.